Archive for April, 2010

Attention Dustin – You’ve Given Us An Invalid Email Address

Thursday, April 29th, 2010

I normally don’t do this, but we haven’t heard from this user for a couple of days, and we have no other way of getting in touch with them.

One of our customers has incorrectly entered an email address that, according to their mail server, doesn’t exist.

So, Dustin, if you’re reading this, the mail address you entered when you ordered is incorrect. I’d love to send you your download details, so please contact us via this blog, the forums, or the Customer Service contact form and let us know a valid email address we can send your order details to.

While I’m on the topic of order emails, please note that our order system is automated, so you’ll receive an download instructions email from us as soon as your order is processed. If you don’t receive the email straight away, it’s either because it ended up in your junk email folder or because the email address used when ordering was incorrect.

If you don’t receive a download instructions email from us right away, please contact us and we’ll do everything we can to get your software to you as soon as possible.