We use sales enquiry, customer service request, support request, and bug report forms to let you contact us. These forms collect contact information, such as your name and e-mail address that is used to respond to your enquiry. This information will not be supplied to third parties.
The Otaku Software online store is powered by Avangate and PayPal, and relies on their technology to process your online payments in a secure fashion. When you order a product from our online store, we collect details, such as your name, your email address, and the product you are purchasing, and pass this information on to Avangate or PayPal. This information will only ever be sent to Avangate or PayPal for ordering purposes, and it will not be supplied to third parties.
When you connect to the Internet, your computer is given a unique identification code called an "IP address". Depending on the way you access the Internet, your IP address may be the same each time, or you may have a different IP address each time you connect. We log your IP address when you download a file from our website. We use your IP address to help optimize our website and diagnose problems with our servers.
We are committed to protecting your privacy and the privacy of information you provide to us. Otaku Software will never sell, rent or lease customer information to third parties.
Otaku Software and its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("submissions") in any form to Otaku Software or any of its employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Otaku Software's products or marketing strategies might seem similar to ideas submitted to Otaku Software. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your submissions.
You agree that: (1) your submissions and their contents will automatically become the property of Otaku Software, without any compensation to you; (2) Otaku Software may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Otaku Software to review the submission; and (4) there is no obligation to keep any submissions confidential.
Otaku Software does, however, welcome your feedback regarding any area of our existing business. If you want to send us your feedback, please provide only specific feedback on our existing products or marketing strategies; do not include any ideas that Otaku Software's policy will not permit it to accept or consider.
Any feedback you provide at this site shall be deemed to be non-confidential. Otaku Software shall be free to use such information on an unrestricted basis.