Frequently Asked Questions

Can I Upgrade To The Current Version For Free?

If you own a previous version of DeskSpace, you can upgrade to DeskSpace 1.5.4.2 for free. Click here to upgrade to the latest version of DeskSpace.

If you own a previous version of TopDesk, you can upgrade to TopDesk 1.5.4.1 for free. Click here to upgrade to the latest version of TopDesk.

If you own a previous version of NetSet, you can upgrade to NetSet 1.2.1 for free. Click here to upgrade to the latest version of NetSet.

My Order Reference Number Isn't Recognized

If your order reference number isn't recognized, you may have accidently entered your account ID.

You can make sure you're entering the correct order reference number by checking the order receipt email you received from Plimus when you ordered. Please note that you need to check the order receipt email you received from Plimus, not the email you received from Otaku Software.

Click here to try downloading your software again.

I'm Having Trouble Downloading My Software

Some download managers can interfere with the download process. If you're using a download manager and are experiencing any problems downloading, please disable the download manager and try again. If you still can't download your software please contact Customer Service.

Click here to try downloading your software again.

Still Have A Question? Contact Support

Please allow up to one business day for a reply. If you're reporting a bug, please include a step-by-step description of how to reproduce the problem.

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