FREQUENTLY ASKED QUESTIONS
Why isn't my order reference number recognized?
If your order reference number isn't recognized, you may have accidently entered it incorrectly. You can make sure you're entering the correct order reference number by checking the download instructions email we sent you when you first ordered.
Click here to try downloading your software again.
Why doesn't my software download properly?
Some download managers can interfere with the download process. If you're using a download manager and are experiencing any problems downloading, please disable the download manager and click here to try again.
If you still can't download your software please contact Customer Service.
CONTACT SUPPORT
Please allow up to one business day for a reply. If you're reporting a bug, please include a step-by-step description of how to reproduce the problem.
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