ORDERING
How do I order, and what payment methods are available?
Click here to order. You can pay via:
- PayPal and PayPal eCheck.
- MasterCard, Visa, American Express, and Discover/Novus.
Can I get a discount, or do you have any special offers?
Yes, discounts are available when you buy more than one license or buy a bundle.
Click here to see the discounts and special offers available.
Is the order process secure?
Yes, the order process is extremely secure.
Orders are processed by PayPal, the trusted leader in online payments. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems.
I don't live in the United States, can I pay in my own currency?
Yes, your order will automatically be charged in your own currency.
How will I know if my order has been processed?
We will send you an email once your order has been processed.
How will you deliver my order to me?
Your order is delivered to you via electronic download. We will send you full instructions on how to download your order after it's processed.
How long will it take for me to receive my order?
If you paid by credit card or PayPal, your order will be delivered instantly.
If you paid by PayPal eCheck your order will be delivered within five business days of receipt of payment.
What happens after I order?
We'll contact you as soon as your order has been processed. Credit card and PayPal orders are processed immediately, but purchases made by PayPal eCheck can take up to five business days to process. If you've ordered using one of these payment methods and you haven't heard from us after five business days, please contact Customer Service.
After your order has been processed, you will receive a download instructions email from Otaku Software.
Please allow up to two hours after your order has been processed to receive these emails. If your email account has a spam-filter, these emails may be sent to your junk email folder. If you're using a spam filtering service that requires manual email authorization, such as Spam Arrest, please allow up to one business day to receive these emails.
Both the purchase receipt email and download instructions email contain an order reference number. To download your software:
- Visit the Help page.
- Enter your order reference number and email address.
- Press the Download button.
If you experience any problems downloading, please contact Customer Service.
If I have a question about my order, who do I ask?
If you have a question about your order that hasn't been answered above, please contact Customer Service.
LICENSING AND UPGRADES
If I want to use a product on my desktop and laptop, do I have to buy two licenses?
No, all our products are licensed for individual-use. This means that you can install and use them on your everyday computers (a desktop and a laptop, for example), but must purchase a separate license for every other person who uses them.
Click here to see the discounts and special offers available when ordering more than one license.
Do I get free upgrades?
Yes, all our products come with free upgrades up to, but not including, version 2.0.
Upgrades to version 2.0 will be free for customers who purchase up to 90 days before the release of version 2.0, and will be available at a discount to customers who purchased the product before then.
How long can I use the product for?
After you buy a product you can use it (and any free upgrades) for as long as you want, and if you need to re-install it you can always re-download it from the Help page. Your license will never expire, and you will never be forced to upgrade.
REFUNDS
If I buy a product and I don't like it or it doesn't work on my computer, can I get a refund?
Yes, all our products come with an unconditional 30 day money back guarantee.