If you own a previous version of DeskSpace, you can upgrade to DeskSpace 1.5.4.4 for free. Click here to upgrade to the latest version of DeskSpace.
If you own a previous version of NetSet, you can upgrade to NetSet 1.2.1 for free. Click here to upgrade to the latest version of NetSet.
If you own a previous version of TopDesk, you can upgrade to TopDesk 1.5.4.1 for free. Click here to upgrade to the latest version of TopDesk.
If you own a previous version of UpRight, you can upgrade to UpRight 1.2.1 for free. Click here to upgrade to the latest version of UpRight.
If your order reference number isn't recognized, you may have accidently entered your account ID.
You can make sure you're entering the correct order reference number by checking the order receipt email you received from Plimus when you ordered. Please note that you need to check the order receipt email you received from Plimus, not the email you received from Otaku Software.
Click here to try downloading you software again.
Some download managers can interfere with the download process. If you're using a download manager and are experiencing any problems downloading, please disable the download manager and try again. If you still can't download your software please contact Customer Service.
Click here to try downloading you software again.
Please enter your email address and your order reference number below, then click the Download button to begin downloading your software.
We'll contact you as soon as your order has been processed. Credit card orders are processed immediately, but purchases made via wire transfer, money order, or PayPal eCheck can take up to five business days to process. If you've made a purchase using one of these payment methods and you haven't heard from us after five business days, please contact Customer Service.
After your order has been processed, you will receive two emails:
Please allow up to two hours after your order has been processed to receive these emails. If your email account has a spam-filter, these emails may be sent to your junk email folder. If you're using a spam filtering service that requires manual email authorization, such as Spam Arrest, please allow up to one business day to receive these emails.
To download your software go to the Download Software You've Ordered or Upgrade to the Latest Version section of this page, enter the email address you supplied when you ordered and your order reference number, then press the Download button.
Upgrades are free for owners of version 1.x of our software up to, but not including, version 2.0. Upgrades to version 2.0 will be free for customers who purchase version 1.x up to 90 days before the release of version 2.0, and will be available at a discount to all other owners of a version 1.x license.
To upgrade to the latest version of a product:
Your order reference number is listed in both the order receipt email you received from Plimus and the order confirmation email you received from Otaku Software. If you didn't receive an order receipt email from Plimus, please contact them.
If you ordered via credit card, you can look up your order reference number via the Plimus "Find Order" page. If you ordered using another payment method, please contact Plimus to find out your order reference number.
If you're customer who ordered using our previous order system (i.e. you received a download link email), your order reference number is the order number listed in the download link email you received.
If you're unsure whether you've been charged for an order, please contact Plimus, our payment processor.
If there's a question about your order that hasn't been answered above, please contact Customer Service.
The product documentation may answer any questions you have about using a product:
Your question may have been answered in the products Frequently Asked Questions:
You can also check to see if your question has already been answered in the forums.
If your question is still unanswered and is not related to ordering or downloading your software, please contact Support.
If your question is related to ordering or downloading your software and is not addressed under the Get Help With Your Order section of this page, please contact Customer Service.
If you've found a problem with a product, the issue may have already been addressed in the Frequently Asked Questions:
You can also check to see if the problem has already been discussed in the forums.
If the problem isn't addressed in the Frequently Asked Questions or the forums, and is not related to ordering or downloading your software, please contact Support.
If your question is related to ordering or downloading your software and is not addressed under the Get Help With Your Order section of this page, please contact Customer Service.
