DOWNLOADING YOUR SOFTWARE
How do I download my software?
To download your software go to the main Help page, enter the email address you supplied when you ordered and your order reference number, then press the Download button.
How do I upgrade to the newest version?
To upgrade to the newest version of a product:
- Go to the main Help page.
- Enter the email address you supplied when you ordered and your order reference number, then press the Download button; the new version will begin downloading.
- After the new version has finished downloading, uninstall the current version from your computer.
- Finally, install the new version you just downloaded.
What's my order reference number?
Your order reference number is listed in both the order receipt email you received from Plimus and the order confirmation email you received from Otaku Software. If you didn't receive an order receipt email from Plimus, please contact them.
If you ordered via credit card, you can look up your order reference number via the Plimus "Find Order" page. If you ordered using another payment method, please contact Plimus to find out your order reference number.
If you're customer who ordered using our previous order system (i.e. you received a download link email), your order reference number is the order number listed in the download link email you received.
Why isn't my order reference number recognized?
If your order reference number isn't recognized, you may have accidently entered your account ID.
You can make sure you're entering the correct order reference number by checking the order receipt email you received from Plimus when you ordered. Please note that you need to check the order receipt email you received from Plimus, not the email you received from Otaku Software.
I'm having trouble downloading my software, how do I get help?
Some download managers can interfere with the download process. If you're using a download manager and are experiencing any problems downloading, please disable the download manager and try again.
If you still can't download your software, please contact Customer Service.
GET HELP WITH YOUR ORDER
Where can I find more information about ordering?
Click here for more information about ordering.
Who do I ask if I have a question about my order?
If you have a question about your order please contact Customer Service and we'll be happy to help.
GET HELP WITH YOUR SOFTWARE
If I have a question or experience a problem, how do I get help?
If you require assistance with your order or downloading your software, please contact Customer Service.
If your require assistance with your software, you can check to see if the question or problem has already been discussed in the Otaku Software Forums.
If your question or problem has not already been addressed on the forums, and is not related to ordering or downloading your software, please contact Support.